FAQs

What is upcycling?

Upcycling redirects food that otherwise would have gone to waste back into the consumer food system and that are produced using verifiable supply chains.

Good examples are ingredients made from the leftover oats from making oat milk, leftover grains from brewing beer or distilling alcohol, leftover pulp from juiceries - opportunities for upcycling exist all over the consumer food system.

Upcycled ingredients power all of our B-SIDES snacks by helping us hit our flavor, protein, and fiber targets. We couldn’t do it without them!

What is the nutritional content of your snacks?

Full nutritional info for any of our products can be found on the product pages.

How long will your snacks stay fresh?

Unopened pouches of B-SIDES Crunch Puffs have a 1-year shelf life. Once opened, you should eat them within 3-5 days for peak freshness - we included a zipper on the pouch to help keep them fresh after opening!

Are B-SIDES Crunch Puffs vegan?

They are! We went through an insanely rigorous search and testing process to modernize our favorite nostalgic flavors in the most sustainable way possible - no animal products involved.

What are your pouches made of and how should I dispose of them?

Our pouches are made with a combination of plant-based PLA, PBAT, and Kraft materials. You can toss them in the garbage without worrying if they will be around 1000 years from now.

We’re working on making our packaging home compostable - if you have leads or suggestions, drop us a line!

Who are your shipping partners?

We ship with DHL, UPS, and Sendle, who often team up with USPS to complete delivery. We’re working on making our end-consumer shipping carbon neutral - stay tuned!

100% Enjoyment Guarantee - Refund Policy

enjoybsides.com customers: if you don’t 100% enjoy your B-SIDES Crunch Puffs, we’ll give you a refund on your first demo (up to 3 pouches). Refunds are eligible within 3 months of the order date.

Retail customers: our 100% enjoyment guarantee applies to enjoybsides.com customers. If you are not satisfied with your retail purchase, please visit the customer service desk at the store you purchased from to request a refund. Retail refunds are subject to the store’s return policy. 

My order arrived, but it’s damaged, incorrect, or incomplete!

If your order is damaged or incorrect - we’re so sorry to hear that! Please email us at support@enjoybsides.com and let us know the issue. We’ll get it fixed ASAP. 

If your order is incomplete - don’t worry, the rest is on the way! Sometimes we fulfill partial orders to get you at least some of your snacks ASAP. If you don’t have tracking for the rest of it or if you think it's still lost, email us at support@enjoybsides.com and we’ll fix it!

How long will it take for my order to arrive and how do I track it?

Pre-orders will begin shipping in January. Delivery typically takes 5-7 days within the US. Once your order ships, we’ll send you an email with a shipping confirmation and the tracking info. 

How many pouches of puffs are in each case?

We offer two case sizes: the Demo and the Long Play. The Demo is a mix-and-match of 3 pouches, you choose the flavors. The Long Plays are cases of 10 pouches, all one flavor. 

How do I apply a discount code to my order?

You can add your promo code to your order on the checkout page, right where you enter your payment information. 

If you’re on a computer, you’ll see a panel on the right side of the screen with a field that says “Enter Gift Card or Discount Code.”

If you’re on your phone, click “see order details” at the top of your screen and enter your code in the discount code field.

Promotion and discount eligibility may vary by order type. When eligible, only one discount may be applied per order.

I’m a retail shop owner and want to carry B-SIDES Crunch Puffs!

Great! Email wholesale@enjoybsides.com and let's chat.

Literally anything else.

Visit our contact us page to steer you in the right direction.